تعلن شركة جلوبيتال للاتصالات عن حاجتها لتخصص الحاسوب او IT ويرحب بحديثي التخرج

الأربعاء، 4 أبريل 2018


تعلن شركة  Globitel في عمان عن حاجتها الى :


Technical support


 Act as first point of contact with the customer for open cases.
 Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screen shots, and try to reproduce the problem if applicable.
 Rapidly respond to the customer within the customer SLA and CRM response time with case status and expected actions and their times.
 Provide the customer with known workarounds and resolutions.
 Install and activate Globitel Products inside and outside Jordan.
 Implement ATP on site after each installation.
 Conduct customer on-site product training.
 Create final Site Map (Site Configuration Document) Handover document.
 Implement major Updates / Fixes that require onsite involvement.