وظائف شاغرة لدى منظمة ميرسي كور الدولية في علم الاجتماع او الصحة او الاوبئة

الأربعاء، 4 أبريل 2018

تعلن منظمة ميرسي كور في عمان عن حاجتها الى :

Community Accountability Reporting Mechanism (CARM) Coordinator - JO02


Program/Department Summary:
Mercy Corps is an international humanitarian and development organization that helps people around the world survive and thrive after conflict, crisis and natural disaster. For over thirty years we have responded to disaster and conflict situations in over forty countries, assisting the most vulnerable among affected populations. This position is for the Central Syria programmes, and is currently seeking to fill the post of Community Accountability Reporting Mechanism (CARM) Coordinator based in Amman
General Position Summary:
Under the supervision of the PaQ Manager, CARM Coordinator will establish/maintain feedback mechanisms and continuously strengthen Mercy Corps’ accountability framework as well as support implementing partners in doing the same for their areas of intervention. S/he will deal with day-to-day feedback that includes handling of complaints, questions, reports and requests for support as received from beneficiaries and non-beneficiaries in the communities MC works. The CARM Coordinator will document and respond to feedback from direct programming and review feedback reports from partners as well as compile reports on feedback and provide recommendations to the programs and inform the country strategy for improving the response.
Essential Job Functions:
CARM System Development & Set Up
  • Conduct CARM assessment of each implementing partner
  • Develop and support partners to new and manage/improve current feedback mechanisms (hotline, suggestion boxes, SMS platform, helpdesk) that reflect preferences of community members
  • Develop and support partners to Standard Operating Procedures (SOPs) for each feedback mechanism including the review, sharing and resolution of feedback
  • Develop and support partners to develop tools for CARM system in close cooperation with MEL Unit
  • Develop orientation on accountability in cooperation with PaQ Manager
  • Orient all program staff, field monitors and partners on the basic principles and practices of beneficiary accountability
  • Develop feedback database and classification system in cooperation with partners and MEL Unit
  • Develop data flow map for each partner CARM as well as the South Syria CARM system as a whole
  • Design and disseminate (or support partners to do so) appropriate communication material that promote the use of feedback mechanisms or transparency (hotline business cards, distribution signs, community signs and banners,...)
  • Develop referral map and system for each location where MC works
CARM System Implementation
  • Adequately document, address, analyze and utilize beneficiary feedback and support partners to do the same
  • Track all the actions taken by MC and partners on feedback and include responses as appropriate in relevant reports
  • Complete timely data entry and regularly clean and manage South Syria CARM database according to standard SCS data cleaning procedures
  • Follow up with partners / program teams on pending unresolved issues on a weekly basis
  • Communicate and disseminate SOPs and tools to partners, project staff and other stakeholders
  • Collate and share weekly feedback reports with program teams for informed decision making
  • Ensure that the complaints are kept confidential and access to that information is in line with the guidelines
  • Share (or support partner to share) response to feedback with beneficiaries (directly or through partner) whenever possible
  • Act as a beneficiary advocate by coordinating with program teams and partners on behalf of beneficiaries (based on feedback)
  • Maintain a database of all feedback received by partners and follow-up with (partner) project teams to ensure that there is an appropriate response within 1 week to feedback-received.
  • Create and circulate a monthly feedback report for relevant program staff
  • Review partner feedback reports
  • Improve and support partners improve information sharing with beneficiaries
  • Liaise with IM Unit on analyzing feedback on a monthly basis or setting up a feedback dashboard linked to database
  • Attend and provide input based on feedback into Quarterly Project Reviews and After Action Reviews
  • Support programs in encouraging community participation in needs assessments and project design
Staff Training and Capacity Building
Coordinate with partner capacity development staff to support on training the partners and program staff on compliance and CARM tools and system, and other processes as required.
Code of conduct
  • Ensure all field and office-based activities are conducted in full respect to the humanitarian principles and in organized and dignified way
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
  • Other duties as assigned by supervisor.
Qualifications:
  • BA/S degree in research methods, social sciences, economics, epidemiology, related public health field or other relevant field required.
  • At least two years of related work experience, preferably with an international or local Non-Governmental Organization (NGO).
  • Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict contexts and remote work.
  • Proven experience in remote data collection, and data management
  • At least 1 year of experience in maintaining feedback mechanisms
  • Proven at least intermediate report writing skills are required.
  • Fluency in spoken and written of English and Arabic languages is required.
  • Excellent Computer skills: proficiency in MS Office package, and some knowledge of database management would be an asset.
Supervisory Responsibility: None
Reports Directly To: PaQ Manager
Works Directly With: MEL Unit, IMS Unit, Country PaQ Unit, Program teams in Amman and within Syria, Implementing Partners and technical advisors
Success Factors:
The successful CARM Coordinator will have excellent communication and interpersonal skills, demonstrated attention to details, will be committed to working long hours, and with Mercy Corps stakeholders regardless of race, religion, ethnicity, abilities or gender. S/he will be highly motivated, and capable to work without direct supervision. Other factors include:
  • The ability to work under pressure
  • Willingness and ability to quickly learn new information/concepts and implement them
  • Strong team player with initiative and positive attitude towards problem solving
  • A learning approach to work with excellent capacity building skills
  • Attention to detail and patience to double check data results
  • Self-starter, multi-tasker, solution-seeker and innovator.