وظائف شاغرة لدى المنظمة الدولية للهجرة لتخصص الادارة

الأحد، 4 مارس 2018

تعلن  (IOM-International Organization for Migration(Jordan في عمان عن حاجتها الى :

Team Leader (Readvertised)


Re-open to Internal and External Candidates
         Position Title
:
Team Leader
         Duty Station
:
 Amman, Jordan 
         Classification
:
 General Service Staff, Grade G7
         Type of Appointment
:
 Special short term contract (SST) 
        Estimated Start Date      
:
  01 March 2018
        Closing Date                       :   15 March 2018
        Vacancy No.                       :

JOR/09/2018

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment Applications from qualified female candidates are encouraged Internal candidates who meet the eligibility criteria (Considered as first-tier candidates) External candidates (considered as second- tier candidates)

Context: 
Under the supervision of the Family Assistance Program (FAP) Project Coordinator and the administration supervision of the Chief of Mission, the successful candidate will be based in Ammanand will be accountable and responsible for assisting the streamlining of applicant case processing and guiding Syrian and Iraqi family members on how to correctly complete the German Family Reunification (FR) visa application and supporting documentation checklists.

Core Functions / Responsibilities: 
1. Responsible for ensuring that all conditions in the project proposal signed between IOM and the German government are adhered to by the staff under his/her daily supervision;
2. Supervise, lead and build capacity of the FAP Migrant Service Assistants in order to implement operations efficiently and effectively;
3. Take responsibility for the day to day running of the FAP and of the FAP set-up, which will include supervising applicable refurbishment, providing logistical/administrative support, preparing appropriate paperwork and templates for the project team, procuring appropriate IT equipment, arranging IT configuration in conjunction with an appropriate expert (if not qualified), and any other reasonable requests relating to the establishment of the FAP. 
4. Assist and guide migrants in the completion of the VIDEX online application form as per checklists and conduct completeness checks on all documentation before their visa appointment;
5. Completion of Applications: oversee the provision of the correct information and proper completion of application forms, while reviewing applications with any supporting / additional documents as required; assist in contacting family members for any additional documents required; arrange appointments for applicants in coordination with host government;
6. Provide migrants with accurate information in a timely manner. This will include distributing information sheets, the Integration Handbook and visa requirement checklists; assisting with telephone and e-mail inquiries from clients (including requirements for submitting visa applications); and informing clients of any changes to visa requirements or submission procedures;
7. Call centre service: responsible for outreach to families and principle applicants to answer questions and provide remote guidance on form filling, visa requirements and general information;
8. Provide excellent customer service to applicants at all times, in full compliance with the Service Standards.
9. Responsible for the beginning and end of day reconciliation of all files and documents along with meeting all FAP reporting requirements for both IOM and donor;
10. Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter required applicant data, lodging of application documents in the required order in IOM designated folders for applicant to submit to Embassy at their scheduled interview time;
11. Appointment scheduling: Ensure appointment system for applicants coming to FAP is operated effectively;
12. Reporting: Maintain records of all applications and contact with principle applicants and report these records periodically in a timely manner;
13. Maintain a professional appearance and migrant-friendly demeanour at all times;
14. Maintain positive working relationships with German Embassy staff locally;
15. Inform management of any problems or issues immediately and regularly make suggestions on how to improve efficiency and service;  
16. Develop and maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload.
17. Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions.
18. Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
19. Perform any other duties as may be assigned.

Required Qualifications and Experience
Education & Experience 
  • University degree or equivalent in Business Management, Client Services, Social Services or a related field from an accredited academic institution, with five years of relevant professional experience, preferably in administrative support or similar roles; or completed High School degree from an accredited academic institution, with seven years of relevant professional experience.
  • Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
  • Previous work experience in international organizations and service industry companies would be an advantage.
  • Strong interpersonal & intercultural skills with an attention to detail
Languages
Fluency in Arabic and English is required; working knowledge of German is an advantage. 
Required Competencies
Behavioural 
  • Accountability – takes responsibility for action and manages constructive criticisms
  • Client Orientation – works effectively well with clients and stakeholders
  • Continuous Learning – promotes continuous learning for self and others
  • Communication – listens and communicates clearly, adapting delivery to the audience
  • Creativity and Initiative – actively seeks new ways of improving programmes or services
  • Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
  • Performance Management – identify ways and implement actions to improve performance of self and others.
  • Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;
  • Professionalism -  displays mastery of subject matter
  • Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
  • Technological Awareness - displays awareness of relevant technological solutions;
  • Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.

Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment.

How to apply:
-       Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website, by 15 March 2018 at the latest, referring to this advertisement and VN #74898
-       Interested Internal candidates need to submit their application plus a motivation letter to vacancyamman@iom.int by 15 March 2018their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating  the vacancy number and position title as mentioned in the vacancy notice he/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications.
For further information, please refer to:
https://www.akhtaboot.com & http://www.iom.int/
In order for an application to be considered valid, IOM only accepts online profiles duly completed in Akhtaboot website.
Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the Akhtaboot website.

Posting period:
From 01 March 2018 to 15 March 2018