مطلوب موظف في قسم التوظيف للعمل لدى اللجنة الدولية للأغاثة

الثلاثاء، 27 مارس 2018


تعلن  اللجنة الدولية للأغاثة في عمان عن حاجتها الى :

Employment Service Officer


The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.
As a global humanitarian organization, the IRC has unique capabilities – and is particularly known for rigorous research and evidence-based programs. A key initiative that supports this strategy is the IRC Research & Development (R&D) lab, aimed at investing in the design, development, and scaling of new humanitarian interventions and delivery models. The lab seeks to apply best practices from human-centered design, rapid iteration, multi-disciplinary problem-solving, and an innovation portfolio management function in the humanitarian context.
Through the Jordan Country Program, the R&D lab is launching an innovative employment hub that aims to generate at scale employment opportunities for Jordanians and Syrian refugees in Jordan The IRC has been operational in Jordan since 2007 and today, the IRC responds to refugees and Jordanians most urgent and sensitive needs, including health care, women’s protection and empowerment, child protection, and economic resiliency. Building off existing IRC Jordan livelihoods and protection programming, the employment hub will house a series of new, data-driven, experimental interventions that seek to match-make Jordanians, refugees and firms and provide the necessary support to individuals in getting to work.
Job Overview:
The Employment Service Officer for Labor is a part of the Employment Hub Service Officer network. The Employment Hub is a two-year project out of which two core activities are run: i) a mobile network of entrepreneurial IRC service officers working with Jordanians, refugees, and firms to proactively facilitate matchmaking and help to address common access issues, and ii) a jobs collation platform that allows IRC officers, existing outreach staff and other stakeholders to algorithmically match jobs and job-seekers. An additional set of complementary and experimental activities, including behavioral nudges, flexible budgets, childcare support, transport support, and retention incentives, will be implemented as well. In line with the R&D approach, the objective is to structure fast-paced, small-scale experimentation to iteratively adapt a set of activities to optimize design and generate impact. During year 1, a series of experiments will be conducted to identify what works and in year 2, the program will scale a select set of interventions.
The Employment Service Officer (ESO) for Labor will support refugees and Jordanian job seekers in finding and getting jobs. To do so, the ESO will be responsible for conducting client intake, ensuring data is properly coded, doing case management and interview prep with job seekers, and disbursing flexible budgets and childcare and transport funds to help job seekers get into jobs. The ESO will ultimately be responsible for helping refugees and Jordanians identify and retain jobs and provide the case management support required to do so. The ESO will work with the Hub leadership as well as Economic Recovery and Development (ERD) program staff to deliver on matches and support other officers in their daily activities.
This role is entrepreneurial, with the ability to shape the design of the employment hub protocols to maximize impact. It is also client-facing and will entail extensive communication and comfort in working with refugees and Jordanians in their communities and preferred settings. This role offers the ability to have a positive impact in improving the employment opportunities for many in Jordan.
Major Responsibilities:
Job Seeker Intake
  • Builds relationships and trust with communities and individuals seeking employment in Jordan
  • Conducts outreach to community liaisons to inform communities of the IRC Employment Hub and employment opportunities
  • Works to bring in new clients to the employment hub using established tools and forms.
  • Works with other ESOs to ensure data is properly uploaded so the jobs platform can generate matches.
  • Is responsible for filling out numerous intake forms and maintaining up-to-date data on job seekers in the platform.
     
Case Management
  • Conducts follow-up and regular check-ins with job seekers according to IRC protocol.
  • Interfaces with ESSOs who hold employer relationships to prioritize matches between clients and potential jobs and helps set up interviews.
  • Provides interview prep with job seekers by phone, in communities, or at the IRC Employment Hub.
  • Identifies constraints preventing job seekers from securing or accepting jobs.
  • Works to mitigate the barriers clients face in accessing jobs by disbursing funds from flexible budgets and vouchers for childcare and transport.
  • Meticulously tracks all changes to job seeker data and fund disbursements.
     
Key Working Relationships:
Position Reports to: Employment Hub Service Manager
Indirect Reporting: N/A
Other Internal and/or external contacts: 

Internal: ERD program, R&D Department, ERD Technical Unit, Grants Department, Supply Chain, Finance, HR,
External: Community leaders and liaisons, International Labor Organization businesses and business development entities, peer and partner agencies.

Job Requirements:
Minimum Requirements  
  • Experience doing case management with vulnerable populations, and a sensitivity to how households cope with daily challenges they face. Experience in employment programming or support a plus.
  • Experience navigating large amounts of data using digital tools
  • Experience in adaptive management and iterative experimentation.
  • Strong program/technical skills, and planning, reporting skills.
  • Flexibility in implementing different protocols.
  • Desire to have an impact on helping refugees and vulnerable Jordanians in employment.
  • Strong written and oral communication skills, effective in representation and liaison with external parties.  
  • Personal qualities: Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well, has a passion for improving the lives of the vulnerable populations.
Working Environment: 
The position is based in Irbid with frequent travel to field sites in Amman and Mafraq.
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The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.