To be noted that this position is subject to funding confirmation.
POSITION GENERAL INFORMATION
- Position: Case Management worker.
- Based in: Amman with travel on a regular basis to PU-AMI intervention areas.
- Under the direct supervision of: Project officer Social Protection
- Supervision of: N/A
- Works in cooperation with: Project Officer, referral officer, outreach case workers, Monitoring & Evaluation (M&E) department, administrative and logistics teams, and CBO partner’s focal points.
ABOUT PREMIERE URGENCE AIDE MEDICALE INTERNATIONALE ( PU-AMI )
Première Urgence –Aide Médicale Internationale (PU-AMI) is a non-governmental international aid organization operating in more than 20 countries and relying on more than 30 years of experience in responding to the fundamental needs of crisis affected populations. Present in the Middle East since 1996, PU-AMI conducts multi-sectoral humanitarian and resilience programming in Jordan, Syria, Lebanon, Iraq, Palestine and Yemen. PU-AMI provides relief assistance (health and nutrition, water and sanitation, rehabilitation, food security and non-food item distribution, protection) and supports early recovery. PU-AMI's actions are guided by principles of humanity, impartiality, independence, accountability, adaptability, transparency, cooperation and partnership, involvement, dialogue, initiative, and trust.
In Jordan, PU-AMI has been responding since 2013 to the needs of most vulnerable populations affected by the Syria crisis in host communities. Through a community-based approach, the objectives of PU-AMI in Jordan are the following:
- Provide emergency/life-saving cash assistance to most vulnerable population to meet their basic needs
- Improve access to services for most vulnerable populations in host communities
- Support initiatives at community level to ensure social cohesion and economic empowerment opportunities for most vulnerable populations
Under the direct supervision of the Social Protection Project officer, the Case Management worker is responsible for following all the beneficiaries who will receive cash assistance, and making sure they receive all information and support necessary for them to access services and the documentation they need (in collaboration with the outreach workers, the legal advisor and the referral officer).
- 1.Ensure proper follow up all refugees who receive cash for documentation: this includes making sure the beneficiaries have proper informations on how to get the documentation and are following properly on the different steps they must go through, and follow on the referral to the appropriate agencies to ensure that credible and appropriate action has been taken;
- 2.Ensure proper follow up of all beneficiaries who receive other cash assisstance: this includes proper analysis for the beneficiaries situation and needs, making sure they have access to all necessary information, following up on the evolution of their documentation issues and other needs
- 1.Register, interview, re-assess, provide information to, follow referals, follow up and record complex cases and/or cash for documentation beneficiaries.
- Meet, register, assist, and advise individual cases according to scheduled sessions; including phone sessions as necessary and appropriate through CBOs or home visits.
- Using standard criteria, standard operating procedures (SOPs) and agreed formats, interview cases assessing their situation and needs for regular cash assistance.
- Advise cases of help and services available to them (information provision) if needed.
- Follow referred cases to other services in collaboration with referral officer and the teams.
- Organize a system for specific cases that requires follow up and specialized service such as specialized counseling, health, legal advice and so on.
- Ensure that all information and data on the cases registered is kept confidential
- Document and report on each interview and provide recommendations in order to discuss with the PUI cash committee.
2. Information and Networking
- Collect and update information on protection and general services available to beneficiaries through networking with referral officer.
- Helps the outreach caseworkers to identify candidates eligible for cash.
- Support the outreach teams in conducting focus groups /group discussions to disseminate relevant information for beneficiaries as necessary.
3. Planning and Reporting
- Prepares regular plans and reports on her/his activities and submit to her/his line manager;
- Collects basic information from cases, document the information and practices, local practices that are best performing to the conditions.
- Participate to the project planning and monitoring meetings and any other meeting as required
- Ensuring compliance with all donor requirements and regulations
- Report back regularly to the social protection project officer on trends observed in refugees’ circumstances, needs, concerns and questions.
The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project needs.
Required Background, knowledge
- College or University degree in social work, sociology.
- Eager to go to the field daily as the position requires extensive local travel and community work
-Minimum 1 year previous experience in related volunteer work, social work, or humanitarian field.
Required interpersonal Skills
- Commitment to PU-AMI’s work policies and standards as well as to humanitarian values
- Good analysis and synthesis abilities
- Honest and trustworthy
- Ability to work under pressure and handle stressful situations.
- Self-motivated, flexible and adaptable to the needs of the team and organization
Desirable knowledge & Skills:
- Previous experience with PU-AMI is an advantage
- Previous experience in field work.
-Â Previous experience conducting home visits, focus group discussions, or key informant interviews
-Â English / Arabic documents translation
All employees are expected to abide by the humanitarian principles, the Code of Conduct, PU-AMI Charter and PU-AMI above mentioned values.
HOW TO APPLY
To apply, please send your CV and a cover letter both in English with at least 2 reference contacts to: email@example.com. Please state the job title “Outreach Case Worker” and your name in the email subject line (applications that don’t have this reference will not be considered).
- Deadline for applications is 22th of February 2017
- Applications that do not meet the specified minimum requirements, or received after the closing date will not be considered.
Please kindly note that only short-listed candidates will be contacted.
PU-AMI strives to be an equal opportunities employer. PU-AMI is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.